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Finding Support

If you are new to caring it is often so hard to find out what you may be entitled to. But you are not on your own.

The Carers Centre Advice & Information Line is a free and confidential telephone and email service for those who provide unpaid care by looking after someone who is older, disabled, has a long term condition, addiction or disease. We also offer this service to any professional who is working with carers and needs information or advice.

Our opening times are:-

Mon - Thu: 9:30am - 4:00pm

Fri: 9:30am - 12.30pm

Sat & Sun: Closed

All our activities bring together a diverse community of unpaid, family carers in Leicester, Leicestershire and Rutland.

To find out more please click on the learn more button below or to see what we can offer please scroll down the page.

Together We Care Groups

By coming to a group, you will be able to get together with other carers, find out a wide range of information about caring, gain the knowledge, skills and confidence to get the services you need, learn new tips to look after your own well-being.

Please click on the 'Learn More' button below to find out more.

Health & Wellbeing

Carers can find their caring role rewarding but too often can also find it exhausting especially if they are not supported. It is important that  carers take care of themselves as well as the person they care for.

Click below to find out how we can help you to take care of yourself.

Taking time away from caring 

The caring roles of carers may vary and it can become difficult. This may result in carers needing a break from their caring role from time to time. 

Please scroll down to find out more about the social activities that we provide and/or click below to find out how we can help you to get that much needed break.

Carers' Rights & Entitlements 

Knowing and understanding your rights as a carer is very important whether you are a new carer or have been caring for someone for a while.

Click below to find out more about Carers' Rights and Entitlements.

Social Activities

At The Carers Centre we provide social opportunities such as a Crafty Carers Group, a Creative Writing Group and other Health and Wellbeing Activities.

Money & Benefits

Caring can be difficult enough but money issues can add to the stress the carer may be feeling.

There is some financial help available, although eligibility criteria may apply.

Click below to find out more in our Making Every Penny Counts Toolkit.

Have your Say & Be Heard

Carers are the experts in their field which is the lived experiences of caring for someone. Therefore, they should be able to have a say in the decisions that affect them and the person they care for along with having a say in the policies and services provided.

Carers voices should be heard and listened to at all levels.


On the 'Learn More' button below we have put together, with the help of other organisations, a list of questions and the answers all relating to caring or looking after someone.  

If however you cannot find the answer to your question please do contact us by telephone number 0116 251 0999 or by completing the form on our 'contact us' page. 

Getting the best energy deal, priority service registers and warmer home grants

With fuel bills rising in millions of households this year and with further “significant” increases expected in 2022, it is becoming more challenging for everyone to keep warm this winter. 

There are some great ideas and tips to help you on the the Carers First website.  You can read all about it by clicking on the 'Carers First' button below.

Thinking Ahead is our 2017 guide to dealing with some of your concerns about the future, and being prepared for emergencies. It contains a variety of ideas that you can try. They won’t all work for everyone, but hopefully you can find something in here that will help you.


To download a copy of our 2017 Thinking Ahead booklet please click on the 'Thinking Ahead' button below.

Carers UK has got an interactive tool called Upfront which is a great starting point if you are new to caring. You will need to answer some questions to receive introductory information tailored to your caring situation, including practical and financial support links to help you manage the impact of caring on your health and relationships.

They also have a wide range of factsheets and guides to explain what support may be available to help ease your caring responsibilities, because having the right information and support can make a huge difference.

Contact for families with disabled children support families, providing the best possible guidance and advice. They are the national delivery partner supporting parent carer forums in England. 

The SEND Local Offer brings together the services, advice and help that’s available for children and young people ages 0-25 with special educational needs and disabilities and their families.

Partners across Leicester City, Leicestershire and Rutland have created a short animation to help raise awareness of the SEND Local Offer and how it can support those that care for and work with children with Special Educational Needs and Disabilities (SEND). 

You can find out more about the Local Offer in Leicestershire and view the video on the link above.

SOS!SEN is a national charity aiming to empower parents and carers of children with SEN to tackle successfully themselves the difficulties they face when battling for their children’s rights.

Browse the help available on Mobilise A-Z guide, including emotional and financial support for carers because the right carer support can really enhance our lives no matter what stage we are in our caring journey and the support we need will evolve with our caring journey.

Support comes in many guises, from emotional support to practical support, mental health support to financial support for carers. Support for carers also changes depending on our caring role, our relationship with the person we care for and the particular stage in our caring journey. 

To find out more about the disabilities, conditions and illnesses that those we care for may have please consult your GP or Consultant.  However you may find some useful information on the links before

Some people with long-term complex health needs qualify for free social care arranged and funded solely by the NHS. This is known as NHS continuing healthcare which can be provided in a variety of settings outside hospital, such as in your own home or in a care home.

NHS continuing healthcare is for adults. Children and young people may receive a "continuing care package" if they have needs arising from disability, accident or illness that cannot be met by existing universal or specialist services alone.

If you or someone you know needs help with day-to-day living because of illness or disability, click on the 'NHS Social Care Support Guide' and that website will explain your options and where you can get support.

There is also help from social services and charities including telephone numbers and forums which can be found on the 'NHS Social Care Helplines and Forums' button below.

Hospital Discharge Fact Sheet - It is helpful to know what to consider if you’re looking to care for someone who is coming out of hospital, especially if their needs have changed. This factsheet explains what to expect, the steps that should be followed, your rights as a carer, and what to do if things go wrong. It applies to people living in England.

Dementia Carers Count offers a Virtual Carers Centre for you if you support or care for someone with dementia. 

There is also various resources in the Virtual Carers Centre which may help you with your caring role.

Disabled Living offer free, impartial information about services for disabled individuals, older people, and those that support them. This includes advice about products and equipment from our specialist Equipz team.

They provide services that support those with bladder and bowel problems such as a free helpline, as well as providing sensory rooms, exhibitions across the UK, equipment solutions, training courses and an online shop.

Independent Living has been providing free information and advice for more than 20 years.

It is the place for impartial information about products and services to help with mobility and independence.

Whoever you are – OT, physio or other health professional, family carer, individual with a disability, Independent Living can provide the advice you need.

Death and Dying 

This is something that we will all come across at sometime or the other and it not only will help you as the carer to be prepared but it will also help the person we care for.

Below there are various information which may help you deal with some of the practical things and waves of emotions you may experience.


Death of a loved-one is a sensitive time, and there are many things to organise. 

Probate is the legal process to obtain permission to deal with someone’s property, money and possessions after they die.

Bereavement is the experience of losing someone important to us. 

Losing someone can be emotionally devastating - whether that be a partner, family member, friend or pet.  

It is natural to go through a range of physical and emotional processes as we gradually come to terms with the loss. 

Below are the names and contact details of some of the organisations that can support us through this period of time.


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